Track: Communication

Day 2 16 October 2017

Sessions

08:00 — 09:00 Communication

Networking Breakfast for Risk Managers only

Day 3 17 October 2017

Sessions

08:00 — 09:00 Communication

Young Professional Breakfast

12:30 — 14:00 Communication

Ladies' Lunch

Day 4 18 October 2017

Sessions

09:30 — 10:30

Workshop Session 5

How to face a brand reputation attack Communication
Serious game on crisis management communication Communication
The underestimated challenge of a risk manager: be a good communicator Communication
11:00 — 12:00 Communication

Risk communication in times of change

Do we face a paradigm change in corporate communications and reputation management because of the internet revolution and shifts in the global economy? Crises are now less predictable and happen faster. How can we manage communication well, especially in time of crisis? How do we link communication with risk leadership and education?
12:00 — 12:45 Communication

Final Keynote Speech

09:00 — 10:00 Communication

How to face a brand reputation attack

As recent events have demonstrated, brand trust and positive reputation can be lost more quickly than they can be rebuilt. The session will analyse the consequences of exposing the reputation of a company, as well as the risk transfer solutions that are available, including insurance, to manage this risk. The discussion will have a practical approach with case studies provided.
09:00 — 10:00 Communication

Serious game on crisis management communication

“In theory, theory and practice are the same. In practice, they are not,” so said Albert Einstein. While crisis management communication theories may be common knowledge to many risk managers, only the few who live by them know the lessons from real cases. One of those lessons is that communication in emergency situations is as important as the operative response. This session will allow you to challenge your crisis management communication skills by confronting them “live” with real crisis management communication case(s) and learning from your peers’ experiences.
09:00 — 10:00 Communication

The underestimated challenge of a risk manager: be a good communicator

Risk and insurance managers operate at the crossroads of numerous information flows within their organisations. They need to constantly adapt their ways of communicating: to people with different backgrounds and from different places, from different levels of the organisation and about different topics. This workshop will address the four main communication flows any risk and insurance managers has to face, the related communication challenges and the various skills a risk manager may need to be a good communicator.
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